Office of aids

Premium Payment Assistance Contact Information by Caseload

OA - HIPP

General Contact Information

Fax Number: 844-421-8008 CDPH Call Center: 844-421-7050

*As of April 1, 2026

Dental Plans – When submitting supporting documentation for a dental plan via a work item in the enrollment system, be sure to select the medical insurance company from the Health Plan dropdown menu.

Plan (by Payee)	Covered CA or Non-Covered CA	Analyst	Phone Number	Email	Backup
Anthem (Excluding COBRA, Cal-COBRA, and small group)	Non-Covered	Jessica Monasterio	(279) 732-2348	Jessica.Monasterio@cdph.ca.gov	Nick Garrett
Anthem	Covered CA	Jessica Monasterio	(279) 732-2348	Jessica.Monasterio@cdph.ca.gov	Nick Garrett
Blue Shield (A-C by client last name)	Covered CA	Rachel Garduque	(279) 6672276	Rachel.Garduque@cdph.ca.gov	Justine Blanco
Blue Shield (D-L by client last name)	Covered CA	Justine Blanco	(279) 217-1338	Justine.Blanco@cdph.ca.gov	Jessica Monasterio
Blue Shield (M-S by client last name)	Covered CA	Justine Blanco	(279) 217-1338	Justine.Blanco@cdph.ca.gov	Rachel Garduque
Blue Shield (T-Z by client last name)	Covered CA	Jessica Monasterio	(279) 732-2348	Jessica.Monasterio@cdph.ca.gov	Justine Blanco
Blue Shield (A-D by client last name) including Cal-COBRA	Non-Covered CA	Erika Torrez	(279) 667-2292	Erika.Torrez@cdph.ca.gov	Jessica Monasterio
Blue Shield (E-Z by client last name) including Cal-COBRA	Non-Covered CA	Jessica Monasterio	(279) 732-2348	Jessica.Monasterio@cdph.ca.gov	Erika Torrez
Kaiser (A-E by client last name)	Covered CA	Erika Torrez	(279) 667-2292	Erika.Torrez@cdph.ca.gov	Nick Garrett
Kaiser (F-O by client last name)	Covered CA	Rachel Garduque	(279) 667-2276	Rachel.Garduque@cdph.ca.gov	Erika Torrez
Kaiser (Q-Z by client last name)	Covered CA	Nick Garrett	(279) 732-2353	Nickolas.Garrett@cdph.ca.gov	Rachel Garduque
Kaiser (A-G by client last name) including Cal-COBRA	Non-Covered	Nick Garrett	(279) 732-2353	Nickolas.Garrett@cdph.ca.gov	Rachel Garduque
Kaiser (H-R by client last name) including Cal-COBRA	Non-Covered	Rachel Garduque	(279) 667-2276	Rachel.Garduque@cdph.ca.gov	Erika Torrez
Kaiser (S-Z by client last name) including Cal-COBRA	Non- Covered	Erika Torrez	(279) 667-2292	Erika.Torrez@cdph.ca.gov	Nick Garrett
Health Net (A-Z by client last name)	Covered CA	Jessica Monasterio	(279) 732-2348	Jessica.Monasterio@cdph.ca.gov	Rachel Garduque
Health Net	Non-Covered	Jessica Monasterio	(279) 732-2348	Jessica.Monasterio@cdph.ca.gov	Rachel Garduque
Small groups A-K and COBRA for Blue Shield-Off and Kaiser-Off (by plan name)	Both	Nick Garrett	(279) 732-2353	Nickolas.Garrett@cdph.ca.gov	Erika Torrez
Small groups L-Z and COBRA for Blue Shield-Off and Kaiser-Off (by plan name)	Both	Erika Torrez	(279) 667-2292	Erika.Torrez@cdph.ca.gov	Nick Garrett
Medicare Part D (A-D by client last name)	N/A	Rachel Garduque	(279) 667-2276	Rachel.Garduque@cdph.ca.gov	Nick Garrett
Medicare Part D (E-L by client last name)	N/A	Erika Torrez	(279) 667-2292	Erika.Torrez@cdph.ca.gov	Rachel Garduque
Medicare Part D (M-Z by client last name)	N/A	Nick Garrett	(279) 732-2353	Nicholas.Garrett@cdph.ca.gov	Erika Torrez
EB-HIPP (A-B by client last name)	N/A	Jenna Koontz	(279) 667-2215	Jenna.Koontz@cdph.ca.gov	Reyna Yep
EB-HIPP (C-F by client last name)	N/A	Rachel Magee	(279) 732-2378	Rachel.Magee@cdph.ca.gov	Dina Vasquez
EB-HIPP (G-K by client last name)	N/A	Dina Vasquez	(279) 667-1649	Dina.Vasquez@cdph.ca.gov	Melissa Gutierrez
EB-HIPP (L-M by client last name)	N/A	Adriana Fernandez	(279) 667-0014	Adriana.Fernandez@cdph.ca.gov	Jenna Koontz
EB-HIPP (N-R by client last name)	N/A	Reyna Yep	(279) 667-1934	Reyna.Yep@cdph.ca.gov	Adriana Fernandez
EB-HIPP (S-V by client last name)	N/A	Melissa Gutierrez	(279) 667-2374	Melissa.Gutierrez@cdph.ca.gov	Jenna Koontz
EB-HIPP (W-Z by client last name)	N/A	Jenna Koontz	(279) 667-2215	Jenna.Koontz@cdph.ca.gov	Reyna Yep