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Office of aids

Premium Payment Assistance Contact Information by Caseload

OA - HIPP

General Contact Information

Fax Number: 844-421-8008 CDPH Call Center: 844-421-7050

*As of March 25, 2025

Dental Plans – When submitting supporting documentation for a dental plan via a work item in the enrollment system, be sure to select the medical insurance company from the Health Plan dropdown menu.

Plan (by Payee)
Covered CA or Non-Covered CA Analyst Phone Number Email Backup
Anthem (Excluding COBRA, Cal-COBRA, and small group) Non-Covered Jessica Monasterio (279) 732-2348 Jessica.Monasterio@cdph.ca.gov Julian Castro
Anthem Covered CA Jessica Monasterio (279) 732-2348 Jessica.Monasterio@cdph.ca.gov Julian Castro
​Blue Shield (A-B by client last name)
​Covered CA
​Julian Castro
(279) 732-2342 
​Julian.Castro@cdph.ca.gov
​Jessica Monasterio
Blue Shield (C-K by client last name) Covered CA Justine Blanco (279) 217-1338 
Justine.Blanco@cdph.ca.gov Jessica Monasterio
Blue Shield (L-R by client last name) Covered CA Justine Blanco
(279) 217-1338 
Justine.Blanco@cdph.ca.gov
Julian Castro

​Blue Shield (S-Z by client last name)
​Covered CA
​Jessica Monasterio
​(279) 732-2348
​Jessica.Monasterio@cdph.ca.gov
​Justine Blanco
Blue Shield (A-B by client last name) including Cal-COBRA Non-Covered CA Erika Torrez (279) 667-2292 
Erika.Torrez@cdph.ca.gov Julian Castro

​Blue Shield (C-I by client last name) including Cal-COBRA
​Non-Covered CA
​Julian Castro
​(279) 732-2342 
​Julian.Castro@cdph.ca.gov​
​Jessica Monasterio
Blue Shield (J-Z by client last name) including Cal-COBRA Non-Covered CA Jessica Monasterio (279) 732-2348 Jessica.Monasterio@cdph.ca.gov Erika Torrez
Kaiser (A-M by client last name) Covered CA Erika Torrez (279) 667-2292 
Erika.Torrez@cdph.ca.gov Nick Garrett
​Kaiser (N-Z by client last name)
​Covered CA
​Nick Garrett
(279) 732-2353
​Nickolas.Garrett@cdph.ca.gov
​Erika Torrez
Kaiser (A-L by client last name) including Cal-COBRA Non-Covered Nick Garrett (279) 732-2353
Nickolas.Garrett@cdph.ca.gov Erika Torrez
​Kaiser (M-Z by client last name) including Cal-COBRA
​Non-Covered
​Erika Torrez
​(279) 667-2292 
​Erika.Torrez@cdph.ca.gov
​Nick Garrett
Health Net (A-Z by client last name) Covered CA Jessica Monasterio (279) 732-2348 Jessica.Monasterio@cdph.ca.gov Julian Castro
Health Net Non-Covered Jessica Monasterio (279) 732-2348 Jessica.Monasterio@cdph.ca.gov Julian Castro​
Small groups A-L and COBRA for Blue Shield-Off and Kaiser-Off (by plan name) Both Julian Castro
(279) 732-2342 

Julian.Castro@cdph.ca.gov​

Erika Torrez
Small groups M-Z and COBRA for Blue Shield-Off and Kaiser-Off (by plan name)​
Both Erika Torrez (279) 667-2292 
Erika.Torrez@cdph.ca.gov
Julian Castro

​Medicare Part D (A-G by client last name)
​N/A
​Julian Castro
(279) 732-2342 ā€‹
​Julian.Castro@cdph.ca.gov​
​Nick Garrett
Medicare Part D (H-L​ by client last name) N/A Erika Torrez
(279) 667-2292 ā€‹
Erika.Torrez@cdph.ca.gov​
Julian Castro
​Medicare Part D (M-Z by client last name)
​N/A
​Nick Garrett
​(279) 732-2353
​Nicholas.Garrett@cdph.ca.gov
​Erika Torrez
EB-HIPP (A-B by client last name) N/A Jenna Koontz
(279) 667-2215 
 
Jenna.Koontz@cdph.ca.gov     Reyna Yep
EB-HIPP (C-F by client last name) N/A Rachel Magee
(279) 732-2378 
Rachel.Magee@cdph.ca.gov Kathy Whitaker 

EB-HIPP (G-K by client last name) N/A Dina Vasquez
(279) 667-1649  Dina.Vasquez@cdph.ca.gov Rachel Magee
EB-HIPP (L-M by client last name) N/A
Reyna Yep
(279) 667-1934  Reyna.Yep@cdph.ca.gov
Adriana Fernandez

​EB-HIPP (N-R by client last name)
​N/A
​Kathy Whitaker
​(279) 732-2347 
​Kathy.Whitaker@cdph.ca.gov
Dina Vasquez 
​
​EB-HIPP (S-V by client last name)
​​N/A​
​Adriana Fernandez
(279) 667-0014 ā€‹ā€‹Adriana.Fernandez@cdph.ca.gov
​Jenna Koontz
​EB-HIPP (W-Z by client last name)
​​N/A
​Jenna Koontz
​​(279) 667-2215 
Jenna.Koontz@cdph.ca.gov 
​Reyna Yep​
​

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