The Center for Health Care Quality (CHCQ) is actively changing the way it conducts business to improve its performance and customer service. CHCQ uses the four-step Plan, Do, Check, Act model, which has been adopted by the Department for quality improvement. We are pleased to share some of the work we are doing to improve operations at all levels.
The Center for Health Care Quality has undertaken a number of initiatives to improve operations and performance. Here are some of our most recent projects.
"Initial Assessment & Gap
Analysis" and "Remediation Recommendations"
The goal of the 2014 program evaluation of the Licensing and Certification Program was to determine key challenges, issues, and barriers affecting program performance and recommend improvements.
Initial Assessment and Gap Analysis Report (PDF, 2.66MB)Remediation Recommendations (PDF, 1.54 MB)
The Center for Health Care Quality regularly updates its master work plan and issues completion reports to reflect the progress made in addressing the Remediation Recommendations.
Work Plan Updates and Goal Completion Reports