Skip Navigation LinksDistrictOffices

Licensing and Certification Program information

Field Operations Branch (Regional Offices)

The Field Operations Branch is comprised of 14 regional offices throughout the state. Each office is responsible for the oversight of licensed health care facilities and agencies. Our regional offices regularly survey facilities and investigate complaints to determine compliance with state laws and regulations. Our survey teams also consider compliance with federal regulations if the facilities receive Medicare or Medi-Cal reimbursement.

To file a complaint against a health care facility licensed by the California Department of Public Health, please call or write the Center for Health Care Quality, Licensing and Certification District Office nearest you.

Bakersfield Riverside San Jose           
Chico ​Sacramento ​​Santa Rosa
East Bay San Bernardino Ventura
Fresno San Diego ​​State Facilities Section
Los Angeles San Francisco Life & Safety Code Section

Bakersfield Regional Office
4540 California Avenue, Suite 200
Bakersfield, CA 93309   

Regional Manager: Jean Chiang
Regional Assistant Manager: Camila Guerra
Regional Assistant Manager: Gloria Redden, RN

Phone: (661) 336-0543
Toll Free: (866) 222-1903
Fax: (661) 336-0529

Counties Served: Kern, Tulare

Chico Regional Office
126 Mission Ranch Boulevard
Chico, CA 95926

Regional Manager: Joanne Gilchrist
Regional Assistant Manager: Cindy Hazzard          
Regional Assistant Manager: Steven Gardner

Phone: (530) 895-6711
Toll Free: (800) 554-0350
Fax: (530) 895-6723

Counties Served: Butte, Colusa, Glenn, Lassen, Modoc, Nevada, Plumas, Shasta, Sierra, Siskiyou, Sutter, Tehama, Trinity, Yuba

​East Bay Regional Office
850 Marina Bay Parkway
Building P, 1st Floor
Richmond, CA 94804-6403 

Regional Manager: Cathy Fuglestad
Regional Assistant Manager: Joyce Singh-Jimenez
Regional Assistant Manager: Lisa Moore

Phone: (510) 620-3900
Toll Free: (866) 247-9100
Fax: (510) 620-3924
Fax: (510) 620-5820

Counties Served: Alameda, Contra Costa

Fresno Regional Office
285 West Bullard, Suite 101
Fresno, CA 93704 

Regional Manager: Steven Lopez
Regional Assistant Manager: Ida Dimas
Regional Assistant Manager: Elizabeth Harvey

Phone: (559) 437-1500
Toll Free: (800) 554-0351
Fax: (559) 437-1555

Counties Served: Fresno, Kings, Madera, Mariposa, Merced, Stanislaus

Los Angeles Regional Offices Administrative HeadquartersHealth Facilities Inspection Division Administration      
12440 E. Imperial Highway, Rm 522
Norwalk, CA 90650

Interim Chief: Suzette Leverett-Clark
Acting Assistant Chief: Lena Resurreccion

Phone: (562) 345-6884 
Toll Free: (800) 228-1019
Fax: (562) 406-8801

Los Angeles Region 1 Skilled Nursing Facility (SNF) Regional Office

Program Manager: Rosario Grospe

Region 1 North/South Survey and Complaints Unit
3400 Aerojet Ave., Suite 123
El Monte, CA, 91731
Phone: (626) 312-1113 or 1115
FAX: (626) 288-7241

Region 1 East/West Survey and Complaints Unit
5050 Commerce Drive, Suite 102
Baldwin Park, CA, 91706
Phone: (626) 430-5600
FAX: (626) 813-3026

Los Angeles Specialty Offices
3400 Aerojet Ave., Suite 323
El Monte, CA 91731

Home Health Agency (HHA), Hospice, Congregate Living Health Facility (CLHF)

Program Manager: Zosima Gaerlan

Phone: (626) 312-1220
Toll Free: (800) 228-1019
FAX: (626) 927-9276

Intermediate Care Facility-Developmentally Disabled (ICF-DD)

Program Manager: Remely Beloy

Phone: (626) 312-1160 or 1155
Toll Free: (800) 228-1019
FAX: (626) 288-7241

​Los Angeles Region 2 SNF Regional Office

Program Manager: Cristina Descallar

Region 2A North/South Survey and Complaint Units
14500 Roscoe Blvd., 6th Floor
Panorama City, CA 91402
Phone: (818) 672-2900
Fax: (818) 221-3404

Region 2B East/West Survey and Complaint Units
600 South Commonwealth Ave., Suite 903
Los Angeles, CA 90005
Phone: (213) 351-8007
FAX Number: (213) 351-0768

​Los Angeles Region 3 SNF Regional Office

Program Manager: Lisa Parker-Willis

20221 Hamilton Avenue, 1st Floor
Torrance, CA 90502

Phone: (310) 965-2831
Fax: (310) 523-1035

​Los Angeles Acute / Ancilliary Unit

Program Manager: Remely Beloy

Phone: (626) 312-1135 or 1141
Toll Free: (800) 228-1019
FAX: (626) 927-9293

​Orange County Regional Office 
681 S. Parker Street, Suite 200
Orange, CA 92868

Regional Manager: Hang Nguyen
Regional Assistant Manager: Kathleen Davidson
Regional Assistant Manager: Porntip Athnan

Phone: (714) 567-2906
Toll Free: (800) 228-5234
Fax: (714) 567-2815
Facility Email:
Public Email:

County Served: Orange

Riverside Regional Office
625 E. Carnegie Drive, Suite 280
San Bernardino, CA 92408 

Regional Manager: Teresita Reyes
Regional Assistant Manager: Ella Stockstill-Giauffer
Regional Assistant Manager: Omar Fausto

Phone: (909) 388-7170
Toll Free: (888) 354-9203
Fax: (909) 388-7174

County Served: Riverside

Sacramento Regional Office
3901 Lennane Drive, Suite 210
Sacramento, CA 95834 

Regional Manager: Jacqueline Phillips
Regional Assistant Manager: Jerry Maldonado
Regional Assistant Manager: Leandra Kouklis
Regional Assistant Manager: Lisa Bennefield

Phone: (916) 263-5800
Toll Free: (800) 554-0354
Fax: (916) 263-5840

Counties Served: Alpine, Amador, Calaveras, El Dorado, Placer, Sacramento, San Joaquin,  Yolo, Tuolumne

​San Bernardino Regional Office
464 West Fourth Street, Suite 529
San Bernardino, CA 92401 

Regional Manager: Salvador Navarro
Regional Assistant Manager: Wendy Myers
Regional Assistant Manager: Deanna Wali

Phone: (909) 383-4777
Toll Free: (800) 344-2896
Fax: (909) 888-2315

Counties Served: Inyo, Mono, San Bernardino

​San Diego Regional Office
7575 Metropolitan Drive, Suite 211
San Diego, CA 92108-4402

Regional Manager: Donna Loza
Regional Assistant Manager: Candice Nagel
Regional Assistant Manager: Brenda Estigoy

Phone: (619) 278-3700
Toll Free: (800) 824-0613
Fax: (619) 278-3725

Counties Served:  Imperial, San Diego

San Francisco Regional Office
150 North Hill Drive, Suite 22
Brisbane, CA 94005

Regional Manager: Diana Marana
Regional Assistant Manager: Doris Jordan
Regional Assistant Manager:  Vacant

Phone: (415) 330-6353
Toll Free: (800) 554-0353
Fax: (415) 330-6350

Counties Served: San Francisco, San Mateo, Santa Clara (Parts of: Cupertino, Los Altos, Mountain View, Palo Alto, Santa Clara, Saratoga, Sunnyvale)

San Jose Regional Office
100 Paseo de San Antonio, Suite 235
San Jose, CA 95113

Regional Manager: Maria Escudero
Regional Assistant Manager: Tatjana Eby-Siddiqui
Regional Assistant Manager: Guillermina Almerido

Phone: (408) 277-1784
Toll Free: (800) 554-0348
Fax: (408) 277-1032

Counties Served: Monterey, Santa Clara (Parts of: San Jose, Los Gatos, Campbell, Milpitas, Morgan Hill, Gilroy), San Benito, Santa Cruz  

Santa Rosa Regional Office
2170 Northpoint Parkway
Santa Rosa, CA 95407              

Regional Manager: Dana Forney
Regional Assistant Manager: Holly Mason
Regional Assistant Manager: Clara Wu

Phone: (707) 576-6775
Toll Free: (866) 784-0703
Fax: (707) 576-2037

Counties Served: Napa, Solano, Marin, Sonoma, Mendocino, Humboldt, Lake, Del Norte

Ventura Regional Office
1889 North Rice Avenue, Suite 200
Oxnard, CA 93030

Acting Regional Manager: Simon Chereme
Regional Assistant Manager: Lynn Medart
Regional Assistant Manager: Vacant

Phone: (805) 604-2926
Toll Free: (800) 547-8267
Fax: (805) 604-2997

Counties Served: San Luis Obispo, Santa Barbara, Ventura

State Facilities Section
685 E. Carnegie Dr., Suite 210
San Bernardino, CA 92408

Regional Manager: Ed Hoffmark
Regional Assistant Manager: Rumia Sagala
Regional Assistant Manager: Sam Vesa

Toll Free: (855) 804-4205
Fax: (909) 890-9968

Life & Safety Code Section
685 E. Carnegie Dr., Suite 210
San Bernardino, CA 92408

Marian De Meire, Chief
Phone: (909) 381-6591
Fax: (909) 383-4452

Page Last Updated :