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State of California—Health and Human Services Agency
California Department of Public Health

ADAP MM 2020-06
April 16, 2020


ADAP Contingency Plan for Novel Coronavirus (COVID-19)

​ADAP MM 2020-06: ADAP Contingency Plan for Novel Coronavirus

The purpose of this Management Memorandum is to notify ADAP enrollment workers of steps being taken by the California Department of Public Health
(CDPH), Office of AIDS (OA) to minimize the exposure of ADAP clients to novel coronavirus, also known as COVID-19. 

Emergency Eligibility Extensions for Existing ADAP Clients
ADAP is extending eligibility to June 30, 2020 for all clients whose eligibility expired, or will expire, between March 1, 2020 and June 29, 2020.

Remote Enrollment Process for New or Lapsed ADAP Clients
New or lapsed clients enrolling in ADAP are now able to enroll over the phone with their enrollment worker. New or lapsed clients will still be required, whenever possible, to provide documentation substantiating their eligibility for ADAP.  In order to reduce the risk of a possible privacy incident, enrollment workers should e-mail the client an encrypted e-mail that the client can respond to with enrollment and supporting documentation. Due to the urgency of access to medications during the COVID 19 pandemic, clients who are unable to provide eligibility documentation should call the ADAP call center at 844-421-7050 or their enrollment worker to enroll over the phone.

Early Medication Dispense for Impacted Clients
To ensure clients maintain an adequate supply of medication, ADAP has worked with its Pharmacy Benefits Manager (PBM), Magellan Rx Management, to allow for early medication refills and has extended the dispense quantity to 90-day fills. ADAP enrollment workers are encouraged to reach out to clients with eligibility expiring between now and June 30, 2020 to inform them of these changes. Modifications to the ADAP call center greeting are also being done to relay these changes. ADAP will continue to monitor the situation and make further adjustments as needed.

Up to date information on COVID-19 in California is available at If you have any questions regarding the contents of this Management Memorandum, please contact your ADAP advisor.

Thank you,

Sandra Robinson, MBA 
ADAP Branch Chief
California Department o  Public Health



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