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Genetic Disease Screening Program

A couple looking at an electronic devicePayment Portal: Frequently Asked Questions

How is your information protected?

The Genetic Disease Screening Program is required by law to maintain the privacy of protected health information. The federal and state laws restrict the use, maintenance and, disclosure of personal information obtained by a state agency, and require certain notices to individuals whose information is maintained. 
The law also requires us to let you know promptly if a breach occurred that may have compromised the privacy or security of your information. State laws include the California Information Practices Act (Civil Code 1798 et seq.), Government Code Section 11015.5 and Health and Safety Code Section 124980. The federal law is the Health Insurance Portability and Accountability Act of 1996 (HIPAA), 42 USC 1320d-2(a)(2), and its regulations in Title 45 Code of Federal Regulations Sections 160.100 et seq. For additional information, please visit the Notice of Privacy Practices website for the Prenatal Screening or Newborn Screening programs.

What are the benefits of registration in this Portal?

You the patient can login into the Payment Portal at any time. You can check the current balance amount to make the payment(s). You can view the earlier payments in the payment history. You can print or email the payment receipts whenever required. You can make changes in the allowed fields of the demographic and/or insurance information​​.

What is the account ID number?

Account ID number is found in the statement sent to the patient address.

What is the DOB?

DOB is the date of birth of the patient registered in the hospital records having the account.

What is SSN?

SSN stands for the social security number of the patient registered in the hospital while creating the account. The format should be XXX-XX-XXXX

What is email ID?

This is a valid email to which payment details made can be sent.

What are the mandatory fields to validate the account?

Valid data in the account ID, patient name, and date of birth fields are mandatory to validate the account.

How to provide valid data to make the payment?

Account ID, date of birth or the last 4 digits of SSN need to be entered into the relevant fields.

What is the user name?

This is a unique name the login facility will create for you to login into the system.

What is the password?

This is secured valid data to be used to login into the system.

What are the password criteria when registering a user?

  • Password length should be minimum of 8 characters and maximum of 30 characters
  • Password should have at least one capital letter, one small letter, one numeric, one special character.

What is the security question?

A questionnaire provision to help the user in case if they forget the password.

What is the security answer?

This field holds answer to the security question.

What are the mandatory fields to validate the account?

Valid data of account ID and date of birth are mandatory to validate the account.

What happens when an invalid user or password is used at login?

User is prompted to enter the proper valid data.

What are the possible ways to retrieve a forgotten password?

Click on the forgot password link to reset the password.
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