This guidance applies to essential employees responsible for conducting services requiring entry to homes that are critical and cannot be postponed or conducted through remote means (e.g., utility customer service staff responding to smell of gas or social worker responding to crisis in a client’s home). This document is provided to support management and employee decision-making about whether a home visit is essential now that California has a stay at home directive because of COVID-19. This guidance provides recommendations to protect employees from exposure to potential and confirmed COVID-19 cases, reduce transmission when a home visit is essential, and considerations for postponing non-essential home visits. This guidance is not intended for home healthcare workers who must be in prolonged contact with sick patients.
Guidance on determining whether the service is essential vs. non-essential can be found at the U.S. Homeland Security, Cybersecurity and Infrastructure Security Agency (CISA) page or Governor Newsom’s order. Each industry will need to define the types of emergencies that require a home visit. Whether the situation is essential or an emergency may need to be determined on a case-by-case basis by the service provider and as new information continues to be acquired. Employers should also follow any agency or county policies or guidance if applicable.
In addition to the precautions above, take the following precautions:
Please review the COVID-19 prevention tips on CDPH’s website. In short, wash your hands regularly, avoid touching eyes, nose or mouth with unwashed hands, cough or sneeze into a tissue or your elbow, regularly clean and disinfect frequently touched surfaces, avoid close contact with people who are sick, and stay home if you become sick.