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Office of aids

Premium Payment Assistance Contact Information by Caseload

OA - HIPP

General Contact Information

Fax Number: 844-421-8008 CDPH Call Center: 844-421-7050

*As of October 6, 2025

Dental Plans – When submitting supporting documentation for a dental plan via a work item in the enrollment system, be sure to select the medical insurance company from the Health Plan dropdown menu.

Plan (by Payee)
Covered CA or Non-Covered CA Analyst Phone Number Email Backup
Anthem (Excluding COBRA, Cal-COBRA, and small group) Non-Covered Jessica Monasterio (279) 732-2348 Jessica.Monasterio@cdph.ca.gov Julian Castro
Anthem Covered CA Jessica Monasterio (279) 732-2348 Jessica.Monasterio@cdph.ca.gov Julian Castro
​Blue Shield (A by client last name)
​Covered CA
​Julian Castro
(279) 732-2342 
Julian.Castro@cdph.ca.gov
​Jessica Monasterio
Blue Shield (B-F by client last name) Covered CA Rachel Garduque
(279) 6672276 

Rachel.Garduque@cdph.ca.gov

Justine Blanco
Blue Shield (G-L by client last name) Covered CA Justine Blanco
(279) 217-1338 
Justine.Blanco@cdph.ca.gov
Jessica Monasterio

​Blue Shield (M-S by client last name)
​Covered CA
​Justine Blanco
​(279) 217-1338

Justine.Blanco@cdph.ca.gov
Rachel Garduque

​Blue Shield (T-Z by client last name)
​Covered CA
​Jessica Monasterio
​​(279) 732-2348

Jessica.Monasterio@cdph.ca.gov​​

​Julian Castro
Blue Shield (A-D by client last name) including Cal-COBRA Non-Covered CA Erika Torrez (279) 667-2292 
Erika.Torrez@cdph.ca.gov Julian Castro

​Blue Shield (E-I by client last name) including Cal-COBRA
​Non-Covered CA
​Julian Castro
​(279) 732-2342 
Julian.Castro@cdph.ca.gov​
​Jessica Monasterio
Blue Shield (J-Z by client last name) including Cal-COBRA Non-Covered CA Jessica Monasterio (279) 732-2348 Jessica.Monasterio@cdph.ca.gov Erika Torrez
Kaiser (A-E by client last name) Covered CA Erika Torrez (279) 667-2292 
Erika.Torrez@cdph.ca.gov Nick Garrett
​Kaiser (F-Q by client last name)
​Covered CA
​Rachel Garduque
(279) 667-2276

Rachel.Garduque@cdph.ca.gov

​Erika Torrez

​Kaiser (R-Z by client last name)
​Covered CA
​Nick Garrett
​(279) 732-2353

 Nickolas.Garrett@cdph.ca.gov

​Rachel Garduque
Kaiser (A-F by client last name) including Cal-COBRA Non-Covered Nick Garrett (279) 732-2353
Nickolas.Garrett@cdph.ca.gov Rachel Garduque
​Kaiser (G-R by client last name) including Cal-COBRA
​Non-Covered
​Rachel Garduque
​(279) 667-2276 

Rachel.Garduque@cdph.ca.gov

Erika Torrez

​Kaiser (M-Z by client last name) including Cal-COBRA
​Non- Covered
​Erika Torrez
​(279) 667-2292

​Erika.Torrez@cdph.ca.gov

​Nick Garrett
Health Net (A-Z by client last name) Covered CA Jessica Monasterio (279) 732-2348 Jessica.Monasterio@cdph.ca.gov Rachel Garduque
Health Net Non-Covered Jessica Monasterio (279) 732-2348 Jessica.Monasterio@cdph.ca.gov Rachel Garduque
Small groups A-L and COBRA for Blue Shield-Off and Kaiser-Off (by plan name) Both Julian Castro
(279) 732-2342 

Julian.Castro@cdph.ca.gov​

Erika Torrez
Small groups M-Z and COBRA for Blue Shield-Off and Kaiser-Off (by plan name)​
Both Erika Torrez (279) 667-2292 
Erika.Torrez@cdph.ca.gov
Julian Castro

​Medicare Part D (A-G by client last name)
​N/A
​Julian Castro
(279) 732-2342 ​
Julian.Castro@cdph.ca.gov​
​Nick Garrett
Medicare Part D (H-L​ by client last name) N/A Erika Torrez
(279) 667-2292 ​
Erika.Torrez@cdph.ca.gov
Julian Castro
​Medicare Part D (M-Z by client last name)
​N/A
​Nick Garrett
​(279) 732-2353
Nicholas.Garrett@cdph.ca.gov
​Erika Torrez
EB-HIPP (A-B by client last name) N/A Jenna Koontz
(279) 667-2215 
 
Jenna.Koontz@cdph.ca.gov     Reyna Yep
EB-HIPP (C-F by client last name) N/A Rachel Magee
(279) 732-2378 
Rachel.Magee@cdph.ca.gov Dina Vasquez

EB-HIPP (G-K by client last name) N/A Dina Vasquez
(279) 667-1649  Dina.Vasquez@cdph.ca.gov Melissa Gutierrez
EB-HIPP (L-M by client last name) N/A
Adriana Fernandez
(279) 667-0014  

Adriana.Fernandez@cdph.ca.gov

Jenna Koontz

​EB-HIPP (N-R by client last name)
​N/A
​Reyna Yep
​(279) 667-1934 

Reyna.Yep@cdph.ca.gov

Adriana Fernandez

​EB-HIPP (S-V by client last name)
​​N/A​
​Melissa Gutierrez
(279) 667-2374 ​

Melissa.Gutierrez@cdph.ca.gov

​Jenna Koontz
​EB-HIPP (W-Z by client last name)
​​N/A
​Jenna Koontz
​​(279) 667-2215 
Jenna.Koontz@cdph.ca.gov 
​Reyna Yep​


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