Information on the Live Scan Process:

1.  Where can I get my Live Scan done?

To find a Live Scan service provider near you check the California Department of Justice website.

2.  What if I live out of state, can I still go to my local Live Scan center to get my Live Scan done?

You will need to register for an account through the Genetic Disease Screening Program Portal, select out-of-state applicant, and you will be able to request a finger print card. Once you have submitted your application, we will send you a fingerprint card along with instructions on how to fill the card out correctly. You will then need to go to your local police department to have your fingerprints manually rolled. Once you have had your fingerprints manually rolled, you will need to mail the fingerprint card to us at:

Genetic Disease Screening Program

Attention: Matilda Adams-Payne

850 Marina Bay Parkway, F-175

Richmond, CA 94804

3.  If the finger print roll is rejected, what should I do?

It is necessary to find out why the initial fingerprints were rejected and have the applicant get their fingerprints re-rolled either at the same site (for free) or another site (they will be charged).  If the fingerprints are rejected a third time, the Department of Justice will complete a name and Social Security number background check only after three fingerprint sets are submitted and rejected.  

4.  Do I pay for the Live Scan, or is it included in my application fee?

You are responsible for paying the scanning fee (scanning your fingerprints into the system). Your background check fee is included in your application fee. The Agency Billing Number:  156751

5.  How do I verify Live Scan status?

You can call the Department of Justice's automated Voice Response System (IVRS) at (916) 227-4557.  You will need to provide your date of birth and the ATI number from the Live Scan form.