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Digital COVID-19 Vaccine Record (DCVR) Troubleshooting

The State of California's Digital COVID-19 Vaccine Record (DCVR) Portal allows Californians to download their COVID-19 vaccination record. In order for you to obtain your digital record:

  • Your COVID-19 vaccination information along with your email address or cell phone number must have been submitted to the California Immunization Registry (CAIR2, SDIR, or RIDE) by one of your vaccination providers
  • The personal information you enter into the DCVR Portal must match your record in the registry
Keep in mind that your CDC COVID-19 Vaccination Record card (given at the time of your shot) or immunization record from your health care provider can also be used as proof of vaccination.

If you had problems using the DCVR portal, please follow these troubleshooting tips.

Did Not Receive Your Digital COVID-19 Vaccine Record Via the Portal?

If you received a message that your information does not match, it is likely that we have your record but not your exact information (name, date of birth, contact). The most common cause is that information submitted to the registry by your vaccination provider is different or incomplete such as: 
  • Cell phone number or email address was not included or does not match
  • Name spelled differently
  • Date of birth does not match

It is also possible that we do not have your record if it was not submitted by your vaccination provider. You can contact your provider to request that your record be updated. You may also request a review and update of your record through the Virtual Assistant. We may contact you for additional information. You will be notified of our findings and remediation actions within 2-3 weeks. Thank you for your patience. Once the process is completed and your record updated, you can access it through the DCVR Portal.

Received Your Digital COVID-19 Vaccine Record, but It's Inaccurate or Incomplete?

If the record you received is inaccurate or incomplete, please contact your provider or request a review and update of your record through the Virtual Assistant. We may contact you for additional information. You will be notified of our findings and remediation actions within 2-3 weeks. Thank you for your patience. Once the process is completed and your record updated, you can access it through the DCVR Portal.

Need Help or Have Questions?

Note that we are unable to update your DCVR over the phone. For questions or assistance with accessing your Digital COVID-19 Vaccine Record, contact:

COVID-19 Hotline

Phone: 1-833-422-4255
M-F 8AM-8PM, Sa-Su 8AM-5PM

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