Questions-and-Answers CA Notify Questions & Answers

CA Notify Questions & Answers

 

 

What is CA Notify?1What is CA Notify?<p> CA Notify is a free exposure notification system for smartphones, made possible by the California Department of Public Health, to alert you if you’ve been exposed to COVID-19. CA Notify is easy to use, private, secure, and 100% voluntary. It’s available for both iPhone and Android phones. CA Notify helps keep communities safe from COVID-19 by alerting people if they need to get tested or stay home. <br></p><br>
How does CA Notify Work?2How does CA Notify Work?<p> CA Notify works if you and others in our community activate it on your smartphones. If another CA Notify user who has been near you (for a certain amount of time or longer) tests positive for COVID-19, and then uses the system to notify others, you will get an alert telling you that you were exposed. The system can’t tell you who exposed you or where you were when the exposure occurred. CA Notify uses Bluetooth technology to estimate how close your phone is to other peoples’ phones and for how long. It does not use GPS, and it does not track your specific location. </p><p> <br> </p><hr /><p> Need help activating your phone or have questions? </p> <p> Call: 1 (833) 422‑4255 <br><br></p><p></p><br>
How do I activate CA Notify on my phone?3How do I activate CA Notify on my phone?<p> CA Notify is free and available on most smartphones. Activation is simple. iPhone users simply go to their settings, turn on Exposure Notifications, and select U.S. and California as their region. Android users download the app through the Google Play store and follow the prompts. </p><br>
What does it mean if I get a notification that I’ve been exposed to COVID-19?4 What does it mean if I get a notification that I’ve been exposed to COVID-19?<p> If you are exposed to COVID-19 by another CA Notify user who has tested positive, and who has chosen to notify other CA Notify users, you will receive a text notification on your smartphone. Within your settings (iOS) or app (Android) you will see your approximate date of exposure. Your notification will provide you with information and resources to help you stay safe, get tested, and seek care if needed. </p><br>
How do I find my date of exposure?5How do I find my date of exposure?<p> You can find the approximate timing of your exposure to COVID-19 within the Exposure Notification/CA Notify tool on your phone. </p><h3> For iPhones: </h3><ol><li><p>Click Settings</p></li><li><p>Click Exposure Notification</p></li><li><p>Look under Exposure Status Check</p></li></ol><p></p><h3> For Android phones: </h3><ol><li><p>Open your CA Notify app</p></li><li><p>Tap "See Details" button</p></li><li><p>View possible exposure date</p></li></ol><p></p><p><span class="ms-rteStyle-IntenseEmphasis"><a href="/Programs/CID/DCDC/Pages/CANotify/Find-Your-Exposure-Date.aspx">How to find your exposure date</a></span><br></p><br>
What happens if I am a CA Notify user and I test positive?6What happens if I am a CA Notify user and I test positive?<p> You will receive a text message from the California Department of Public Health (from 1-855-976-8462). You’ll be given a unique URL link. If you click on that link, you’ll start the CA Notify notification process on your phone. Any phones running CA Notify that were within close proximity to your phone for a certain amount of time when you were likely infectious will receive an alert of a possible exposure. The notification will tell users the approximate date of exposure but will not include any information about where, by whom, or exactly when they were exposed. </p><br>
I tested positive for COVID-19 (e.g., at a testing site or using a home test). How can I notify others? 7I tested positive for COVID-19 (e.g., at a testing site or using a home test). How can I notify others? <p>​If you tested positive, you may have received a text message from the California Department of Public Health (1-855-976-8462). In that message, there is a link that you can click to notify others. Click the link and follow the instructions to anonymously alert those you may have exposed. Note: you will need to click “Share” at the end in order for the alerts to be sent out.</p><p><br></p><p>If you tested positive and have not received a text message from the California Department of Public Health (e.g., home testing), you can request one. <br></p><p><a href="/Programs/CID/DCDC/Pages/CANotify/code.aspx"><span class="ms-rteStyle-IntenseEmphasis">How to Notify Others</span></a><br></p><p><br></p>
What happens if I travel outside of Californa and come back?8What happens if I travel outside of Californa and come back?<p>Many states in the US use the Apple/Google exposure notification system to help slow the spread of COVID-19. If you travel outside of California on a short trip and go to one of those states, CA Notify will still work. You do not need to change anything in your phone's setting. <br></p>
What happens if I move out of California?43What happens if I move out of California?<p>​Many states in the US use the same Apple/Google exposure notification system. However, each state may have their own guidance on how to stay safe from COVID-19. If you are going to live outside of California for a long period of time, you can find out if your local state provides digital exposure notification similar to CA Notify by searching their public health websites.<br></p>
Will exposure notifications drain my smartphone's battery life or data plan?11Will exposure notifications drain my smartphone's battery life or data plan?<p>​CA Notify uses low energy Bluetooth (and not GPS). It should have minimal effect on your smartphone's battery life and no effect on data usage.<br></p>
Do I need to keep Bluetooth on for CA Notify to work?9Do I need to keep Bluetooth on for CA Notify to work?<p>​Yes! CA Notify uses low energy Bluetooth to measure how close you are to other phones (instead of your exact location). Your phone's Bluetooth exchanges random keys (like ABC123DGGG67) with the phones of nearby CA Notify users. It's like your phone giving another phone an anonymous high-five! Bluetooth must be on for the CA Notify to communicate with nearby phones.<br></p>
What phones will CA Notify run on?10What phones will CA Notify run on?<p>CA Notify can be enabled on iOS phone (Apple) using iOS versions 12.5 (iPhone 5s, 5, 6 Plus) or 13.7 or newer (iPhone 7 and up). On Android phones, the CA Notify app can be downloaded from the Google Play store if your phone is running Android version 6.0 or later.<br></p>
Do I have to be 18 or older to use CA Notify?12Do I have to be 18 or older to use CA Notify?<p>​No! Anyone 13 years or older may use CA Notify. If you are 13-17 years of age, please ask your legal guardian for permission before activating CA Notify on your smartphone.<br></p>
I'm a parent or legal guardian for someone 13-17 years old. How do I alert CA Notify about their positive test result on my teen's phone?13I'm a parent or legal guardian for someone 13-17 years old. How do I alert CA Notify about their positive test result on my teen's phone?<p>​If a teen has CA Notify activated on their phone (with parental permission) and they later test positive for COVID-19, the youth or their parent/guardian can use CA Notify to anonymously alert others they may have exposed.<br></p><p>The CA Notify system creates unique codes linked to the phone number that is provided at the time of that person's COVID-19 test. If you, as the parent or legal guardian, used your phone number instead of your teen's phone number for their test, you may receive a text message with their code from CA Notify on your phone. In this case, please do not click on the link in the text message or forward it to your teen's phone. This code will not work. Instead, follow the self-report process using your teen's phone and number. This will ensure the CA Notify system only alerts those who may have been around your teen while they were contagious.</p><div></div><a href="/Programs/CID/DCDC/Pages/CANotify/code.aspx"><div><span class="ms-rteStyle-IntenseEmphasis">Learn how to report a positive COVID-19 test result.</span></div></a><div><br></div><p><br></p>
Do I need to tell our school if I or my child receive an exposure notification? 14Do I need to tell our school if I or my child receive an exposure notification? <p>​No, you do not need to alert your school if you or your teen receive an exposure notification from CA Notify. For more information about what to do when you are exposed, please click here.<br></p>
What languages is CA Notify available in?15What languages is CA Notify available in?<p>​CA Notify is available in 15 different languages - Arabic, Cambodian, Chinese, English, Farsi, Hindi, Japanese, Korean, Pashto, Russian, Spanish, Tagalog, Thai, Vietnamese, and Western Armenian.<br></p>
How is my privacy protected?16How is my privacy protected?<p>​CA Notify is designed to protect your privacy and security. Using Bluetooth technology, it tracks how close you are to other users. CA Notify does not track your specific location. It does not use GPS. It does not know your immigration status. It does not share your identity or specific location with other users, or with the state of California. Your phone exchanges random keys (via Bluetooth) with other phones - keys that don't contain personally-identifiable information. You can't be identified by your phone's because the keys change every 15 minutes.</p><p><a href="/Programs/CID/DCDC/Pages/CANotify/Privacy%20Policy.aspx"><span class="ms-rteStyle-IntenseEmphasis">Learn how your privacy is protected.</span></a><br></p><p><br></p>
Are Google, Apple, or the State collecting personal information through CA Notify?17Are Google, Apple, or the State collecting personal information through CA Notify?<p>​No, the CA Notify tool itself does not use or store any personally identifiable information, and is designed to protect your privacy. It uses your phone's Bluetooth to exchange randomly generated keys that are not associated with your phone number, name, or specific location. These keys change every 15 minutes. Keys are only stored on a user's smartphone until the user who tests positive decides to activate the notification system. After 14 days, or once an alert is activated, the keys are permanently erased from the smartphone.</p><p><a href="/Programs/CID/DCDC/Pages/CANotify/Privacy%20Policy.aspx"></a></p><p><a href="/Programs/CID/DCDC/Pages/CANotify/Privacy%20Policy.aspx">Learn more about how your privacy is protected.<br></a></p><p><br></p>
Do exposure notifications work?18Do exposure notifications work?<p>​Yes! Research in other countries and states indicates that thousands of infections and hundreds of deaths can be prevented through the use of exposure notifications. Also, the more people that use it, the larger the benefit for all of us.<br></p>
Why do we need CA Notify?19Why do we need CA Notify?<p>​Now that California's economy is fully open, people are out-and-about again. CA Notify is an important tool in California's toolbox to reduce COVID-19 (along with vaccination, masking, and handwashing). Going to a large event like a concert or sporting event? CA Notify can inform you if you are exposed to COVID-19 by another CA Notify user. If you test positive for COVID-19, CA Notify will enable you to anonymously inform others that they have been exposed (without sharing your identity). Exposure notifications help people stay safe and stop the spread.<br></p>
Do I need CA Notify if I've already been vaccinated?20Do I need CA Notify if I've already been vaccinated?<p>​Yes! California will be dealing with COVID-19 for some time. We are still learning many things about the virus, such as how long the vaccines are effective and how well vaccinations protect against new COVID-19 variants. Even if the risk is much smaller for vaccinated people, we know that fully vaccinated individuals may still contract and spread COVID-19. Also, we know that a large group of Californians are still unvaccinated. For all these reasons, we encourage all Californians to activate CA Notify on their phones– to help stop the spread of COVID-19.<br></p>
Does CA Notify replace contract tracing?21Does CA Notify replace contract tracing?<p>​No, contact tracing works by interviewing people who test positive for COVID-19 to identify people they know they were close to while they were infectious. Human contact tracers reach out to people by phone, email, and text to obtain this information and help people get the support they need to isolate or quarantine. CA Notify does not track or trace any personal information to assess your exposure: it only records how close different phones are to each other and for how long. It can alert people of an exposure to someone they were close to, even if those two people don't know each other and never realized they were near each other.<br></p>