Engaged Staff training supports the engaged staff domain represented in the Platinum WIC: Participant Centered Services (PCS) model. The training incorporates customer service principles and examines key employee engagement drivers to build strong teams and develop a service culture. This interactive training is designed to motivate staff engagement by building on personal strengths and contributions, and driving customer service through team camaraderie. Additionally, attendees will leave the training with a proposed action plan to take back to their agency.
This training is primarily being offered on a quarterly basis at various Regional Training Centers throughout the state. For dates, locations and registration information click on the Regional Training Registration Form. If the scheduled regional trainings do not meet your agency’s preference, please click on the Individual/Combined Local Agency Training Request Form for details on how to request an individualized training for your agency.
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