Welcome to the State of California 

Electronic Plan of Correction (ePOC) 

Welcome to the California Department of Public Health (CDPH) information page for the implementation of the electronic plan of correction (ePOC). The name for the ePOC program announced by our federal partners is “ASPEN-WEB: ePOC.” ASPEN is the name of the suite of software programs used by all states to manage licensing and certification functions.

What is ePOC and when will it be implemented?

A plan of correction (POC) is a document submitted by licensed health care facilities to respond to deficiencies identified in a survey of the facility conducted by state field staff. The information that follows provides guidance on how to begin participating in the ePOC program. The ePOC program is designed to allow providers, CDPH and the Centers for Medicare/Medicaid Services (CMS) to view documents issued by state regulators and documents the facilities provide in response.The documents involved in the ePOC program include the statement of deficiencies (CMS 2567) issued by state staff and the relevant documents submitted in response by facilities.

In January 2016, the CDPH Licensing and Certification Program (L&C) will join other states in participating in CMS' web-based ePOC program. Facility enrollment is recommended and is voluntary; it will be coordinated with all 58 California counties through their assigned regional district office (DO), based on a schedule that adds additional district offices each month. The schedule begins in January 2016 with the Ventura DO, followed in February by the Bakersfield DO, and in March by the San Diego - South DO and so on. Please click on the following link for the entire schedule, which ends in June 2017: ASPEN Web: ePOC Activation Schedule by District Office.

Technical Assistance

If you need assistance with the development of the Plan of Correction, please contact your district office. Otherwise, please contact the customer service staff identified below.

Category of Assistance Needed Contact Information
Login, password and submission problems (CMSNet help desk staff)  (888) 238-2122
ePOC application access and registration for ePOC webinar (L&C Staff)
or send an e-mail to CDPH-ASPEN-HELP@cdph.ca.gov
 (916) 552-8910
General Information (L&C Staff)  (916) 324-6630
For survey findings and development of the POC, please contact your District Office. District Office Listing

ePOC Registration Instructions

Please click on the documents below for details of the ePOC implementation.

All Providers:
ATT ePOC Workbook (Refresher)
CDPH All Facilities Letter (AFL)
Current ASPEN manuals and guides
Frequently Asked Questions (FAQs)
How to Access the ePOC videos from CMS

Detailed Registration Information for Individual Providers:
               SNF/NF without an existing CMS Net Account - Registration directions 
               SNF/NF with an existing CMS Net Account - Registration directions
               SNF/NF - Instructions for adding or deleting ePOC accounts

Detailed Registration Information for Facility/Corporate Providers:
               SNF/NF without an existing CMS Net Account - Registration directions
               SNF/NF with an existing CMS Net Account - Registration directions
               SNF/NF - Instructions for adding or deleting ePOC accounts

 

 

 
 
Last modified on: 11/9/2016 4:44 PM