Welcome to the State of California 

Contact the Licensing and Certification Program

Health care facilities in California are licensed, regulated, inspected, and/or certified by a number of public and private agencies at the state and federal levels, including the California Department of Public Health (CDPH) Licensing and Certification program (L&C) and the U.S. Department of Health and Human Services’ Centers for Medicare and Medicaid Services (CMS).  L&C also oversees the certification of Nurse Assistants, Home Health Aides, Hemodialysis Technicians, and the licensing of Nursing Home Administrators.

Questions about the Licensing & Certification program should be directed to the phone numbers and address listed below.

  • Specific questions regarding the Licensing & Certification program: (916) 552-8700 or Toll Free (800) 236-9747
  • California Department of Public Health
    Licensing and Certification
    P.O. Box 997377, MS 3000
    Sacramento, California 95899-7377

For general questions about the California Department of Public Health, please refer to the information on the Department’s “Contact Us” page at: http://www.cdph.ca.gov/services/contact/Pages/default.aspx

For assistance contacting other California state agencies (DMV, etc.), please go to  http://www.ca.gov/Contact.html.

 

Facility Licensure

If you have questions regarding the status of your facility license application please contact either the Centralized Applications Unit (CAU) or the appropriate District Office

  • CAU: (916) 552-8632

 

Facility Related Policy Questions

If you have any policy questions relating to facility licensure or certification, please send an email to:

LNCPolicy@cdph.ca.gov

To better facilitate our response, please include your name, the facility type and any relevant information related to your inquiry.

 

Complaints 

If you have questions or complaints against Hospitals, Hospice, Health Care Facilities or Nursing Homes contact your local CDPH Licensing & Certification District Office:

 Bakersfield: (866) 222-1903  San Bernardino: (800) 344-2896
 Chico: (800) 554-0350  San Diego (North): (800) 824-0613
 East Bay: (866) 247-9100  San Diego (South): (866) 706-0759
 Fresno: (800) 554-0351  San Francisco: (800) 554-0353
 Los Angeles: (800) 228-1019  San Jose: (800) 554-0348
 Orange County: (800) 228-5234  Santa Rosa: (866) 784-0703
 Riverside: (888) 354-9203  Ventura: (800) 547-8267
 Sacramento: (800) 554-0354  
 
 

Aide and Technician Certification

or to lodge a complaint, contact the Aide and Technician Certification Section (ATCS), CNA/HHA/CHT Certification Unit.
Phone center hours are: 9:00 am - 12:00 pm and 1:00 pm - 4:00 pm.  For information regarding the certification status of other provider types
please click here to obtain the correct phone number.
  • (916) 327-2445  Main Number: Automated menu - during the prompt message, press 1 and 6 to speak to a CNA representative
  • (916) 552-8811  Message Center: Leave a voicemail and your call will be returned promptly
  • (916) 492-8232  Complaints
  • (916) 552-8785  Fax number

Mailing Address:
ATCS, Certification Unit
P.O. Box 997416, MS 3301
Sacramento, CA 95899-7377 

If you are looking for a CDPH office phone number other than L&C, click here for a listing of the most requested phone numbers.
 
 
 
 
Last modified on: 8/18/2016 11:33 AM