Submitting a complaint to Laboratory Field Services (LFS)
If you would like to submit a complaint about possible State-regulated laboratory issues to LFS, please read the following instructions:
1. Download and complete form LAB 163. You may download the form from the website at http://www.cdph.ca.gov/pubsforms/forms/Pages/RegulatedLaboratories.aspx.
2. Submit completed forms via e-mailed to LFS at email@example.com. Forms may also be faxed to LFS at fax number (213) 620-6565, or mailed to Laboratory Field Services at the address below:
Laboratory Field Services - Complaints
320 W 4th Street, Suite 890
Los Angeles, CA 90013
Please include any supporting documentation, so that Laboratory Field Services can conduct a thorough review of the complaint. All complaints are kept secure and confidential. Once your complaint is received and documented, LFS will notify you of the receipt of your complaint via mail or email, if contact information has been provided. Complainants may exercise the option to submit complaints anonymously. Laboratory Field Services (LFS) is the regulatory agency for clinical laboratories and clinical laboratory personnel only. Therefore, LFS has no authority to investigate complaints or incidents that do not involve clinical laboratory testing. Also, LFS cannot assist in resolving billing disputes or errors, issues related to medical doctors, dentists, and radiology and such. Should you wish to pursue resolution of these types of complaints, please visit the “Complaints Regarding California Health Care” webpage. The link is: http://www.cdph.ca.gov/services/Pages/ComplaintsCaliforniaHealthCare.aspx.
Please be advised that investigations and their timelines are sensitive and confidential. They are not publicly disclosable under the California Government Code section 6245(f).
Thank you for bringing your concerns to the attention of Laboratory Field Services.