Live Scan Process:

• Who is CASD Nursing Home Admin which is the Agency Authorized to receive Criminal Record Information on the Live Scan form?  Why doesn’t it read Department of Public Health?  Who is getting my results? 
  
  The Department of Public Health’s Licensing and Certification Program licenses Nursing Home Administrators. The Licensing and Certification Program receives the results of the felony background check for Genetic Counselor Applicants from the Department of Justice and then forwards the results to the Genetic Disease Screening Program.
• How do I verify Live Scan status?
  
  The applicant can call the Department of Justice's automated Voice Response System (IVRS) at (916) 227-4557.  They will need to provide their date of birth and the ATI number from the Live Scan form.
• If the finger print roll is rejected, what should I do?
  
  It is necessary to find out why the initial fingerprints were rejected and have the applicant get their fingerprints re-rolled either at the same site (for free) or another site (they will be charged).  If the fingerprints are rejected a third time, the Department of Justice will complete a name and Social Security number background check only after three fingerprint sets are submitted and rejected.